All systems are operational

About This Site

This site is updated regularly with information about service health, maintenance events, and other announcements.

Scheduled Maintenance
Scheduled Maintenance and Updates

On Wednesday, July 14th and Monday, July 19th, SocketLabs will be performing routine upgrades and maintenance to our systems. These upgrades will enhance the performance and reliability of the SocketLabs platform.

Scheduled mailings will be paused during this time and will resume as soon as the platform returns online.

SMTP/Injection API will not be affected.

Please plan accordingly to ensure your email success during the following times:

Wednesday - 07/14/2021
9:00 PM EDT (UTC-04:00) until 07/15/2021 - 1:00 AM EDT (UTC-04:00)

Monday - 07/19/2021
9:00 PM EDT (UTC-04:00) until 07/20/2021 - 1:00 AM EDT (UTC-04:00)

The following services will be unavailable:

  • Control Panel
  • Reporting API
  • Management API
  • Marketing API
  • Suppression API
  • Scheduled Mailings (will resume sending upon completion)
  • Drip Campaigns (will resume operating upon completion)

The following services will NOT be impacted:

  • Inbound/Outbound SMTP
  • Injection API
  • Notification API
  • Engagement Tracking
  • Support System If you have further questions, please contact us at [email protected].

And as a reminder, you can always check our system status at status.socketlabs.com.

Thank you for your understanding.

Sincerely,
SocketLabs Services Team

Scheduled Maintenance and Updates

On Wednesday, July 14th and Monday, July 19th, SocketLabs will be performing routine upgrades and maintenance to our systems. These upgrades will enhance the performance and reliability of the SocketLabs platform.

Scheduled mailings will be paused during this time and will resume as soon as the platform returns online.

SMTP/Injection API will not be affected.

Please plan accordingly to ensure your email success during the following times:

Wednesday - 07/14/2021
9:00 PM EDT (UTC-04:00) until 07/15/2021 - 1:00 AM EDT (UTC-04:00)

Monday - 07/19/2021
9:00 PM EDT (UTC-04:00) until 07/20/2021 - 1:00 AM EDT (UTC-04:00)

The following services will be unavailable:

  • Control Panel
  • Reporting API
  • Management API
  • Marketing API
  • Suppression API
  • Scheduled Mailings (will resume sending upon completion)
  • Drip Campaigns (will resume operating upon completion)

The following services will NOT be impacted:

  • Inbound/Outbound SMTP
  • Injection API
  • Notification API
  • Engagement Tracking
  • Support System If you have further questions, please contact us at [email protected].

And as a reminder, you can always check our system status at status.socketlabs.com.

Thank you for your understanding.

Sincerely,
SocketLabs Services Team

Past Incidents

Thursday 25th March 2021

Scheduled Maintenance and Updates, scheduled 2 months ago

On Thursday, March 25th, 2021 between 8:30 PM EST and 10:30 PM EST we will be performing maintenance and updates on the SocketLabs Email On-Demand Platform.

While we will take every effort to minimize delays, some outbound mail still in queue may be briefly delayed as the updated infrastructure is restarted.
We will also be performing maintenance to our reporting databases. Availability of our reporting API and control panel reports will be interrupted briefly as the updated infrastructure is restarted.

The availability of our inbound SMTP and Injection API infrastructure will NOT be affected.

Wednesday 24th March 2021

Scheduled Maintenance and Updates, scheduled 2 months ago

On Wednesday, March 24th, 2021 between 9:00 AM EST and 4:00 PM EST we will be performing maintenance and updates on the SocketLabs Email On-Demand Platform. Any interruptions, if at all, should be brief. We appreciate your patience during this time.

Please note that availability of our email delivery services will NOT be interrupted.

Friday 12th March 2021

No incidents reported

Thursday 11th March 2021

No incidents reported

Wednesday 10th March 2021

No incidents reported

Tuesday 9th March 2021

No incidents reported

Monday 8th March 2021

No incidents reported

Sunday 7th March 2021

No incidents reported

Saturday 6th March 2021

No incidents reported