Wednesday 24th July 2019

Outbound SMTP Investigation of Message Delivery Delays

UPDATE: As of 12:25PM the issue with our upstream network provider has been fully resolved. Impacted customers may have experienced up to 14 minutes in message delivery delays. We apologize for any inconvenience this issue may have caused. Further information about this incident can be provided by our support team by contacting them at [email protected] .

We are investigating an issue with an upstream network provider which may result in delivery and notification API delays for a small subset of our customers. We are working diligently to resolve the problem. We appreciate your patience during this time.

Connectivity to smtp.socketlabs.com and availability of the SocketLabs HTTP Injection API are not affected and operating normally.